At Deskcart, we want every customer to be fully satisfied with their purchase. If you receive a product that is damaged, defective, or incorrect, we’re here to make the return or replacement process smooth and worry-free.
✅ Eligibility for Returns
You may request a return or replacement only if:
The product arrived damaged
You received a defective item
The wrong product was delivered
The product has a manufacturing issue
To begin a return, please email us within 7 days of delivery with:
Size misunderstandings (dimensions are clearly mentioned)
Change of mind or personal preference
Customised or personalised products
🔁 Replacement Policy
If your return request is approved, we will:
Arrange a pickup (where serviceable), or
Ask you to ship it back to us
After receiving and inspecting the item:
A replacement will be sent, OR
A refund will be issued (if replacement is unavailable)
💸 Refund Timeline
Once processed and approved, refunds are credited within:
5–7 working days to your original payment method
Shipping or handling fees (if any) are not refundable.
💳 Partial Cash on Delivery (COD)
For Partial COD orders, a ₹250 booking amount is paid when the order is placed. The remaining order value is payable on delivery.
If a Partial COD order has already been dispatched, is refused by the customer, and is returned to DeskCart, the ₹250 booking amount is non-refundable. It will be used to cover shipping and return-to-origin costs. This does not affect valid claims for a damaged, defective, or incorrect item under this policy.
📦 Return Shipping
If the return is due to a Deskcart error (wrong, defective, or damaged product), we will cover the return shipping cost. For all other cases, the customer may need to bear the return shipping charges.
🛑 Order Cancellation
Orders can be cancelled before dispatch only. Once the order has been shipped, cancellations cannot be made.
